Centralized Employee Support with Clear Accountability
Hrtrix Employee Helpdesk enables organizations to manage employee queries and support requests through structured ticketing, SLAs, and performance tracking ensuring faster resolutions and better service quality.
Trusted by Leading Brands
Simplified Employee Support
Provide employees with a single platform to raise requests, track resolutions, and receive timely support across all HR and internal functions.
Timely Resolution with Defined SLAs
Define and monitor service level agreements to ensure employee requests are resolved within committed timelines.
- Configurable SLAs
- Timely escalations
- Improved service reliability
Centralized Ticketing for Employee Queries
Manage employee requests across HR, IT, admin, and other functions through a single ticketing system.
- Centralized request handling
- Categorized support tickets
- Improved response coordination
Measure and Improve Support Efficiency
Monitor the performance of support teams using response time, resolution rate, and SLA compliance metrics.
- Support performance analytics
- SLA compliance tracking
- Continuous service improvement
Complete Visibility into Request Status
Track employee support requests from submission to closure with real‑time status updates.
- End‑to‑end request visibility
- Reduced follow‑ups
- Transparent resolution process
Why Choose HRTRIX Employee Helpdesk?
Centralized Employee Support Management
Manage all employee queries on a single platform for better coordination, visibility, and streamlined internal support operations.
Faster Request Resolution
Automated workflows and smart ticket routing ensure employee requests are resolved quickly without delays or repeated follow-ups.
Improved Accountability & Transparency
Track every request with clear ownership, status updates, and audit trails to maintain transparency and responsibility.
Enhanced Employee Experience
Deliver timely, consistent support that builds employee trust, satisfaction, and engagement across the organization.
Trusted by Businesses Across Industries
Information Technology & ITES
Manage large tech teams, remote workers, and global payrolls with ease while ensuring data security and compliance.
Manufacturing
Track attendance across shifts, manage overtime, and handle complex payroll for large workforces spread across multiple plants.
Retail & E-Commerce
Easily manage high-turnover staff, multiple store locations, and seasonal hiring while keeping costs in check.
Healthcare & Hospitals
Ensure round-the-clock workforce availability with shift scheduling, compliance tracking, and secure record management.
Education & EdTech
Simplify faculty attendance, payroll processing, and leave management for schools, colleges, and online learning companies.
Frequently Asked Questions (FAQs)
What is the Employee Helpdesk module used for?
Employee Helpdesk helps manage employee queries and support requests through a centralized ticketing system.
Can employees raise tickets for different support functions?
Yes, employees can raise tickets for HR, IT, admin, and other internal support functions.
Does Hrtrix support SLAs for employee requests?
Yes, SLAs can be defined to ensure timely resolution of employee requests.
Can employees track the status of their support requests?
Yes, employees can track request status from submission to resolution in real time.
Can HR monitor the performance of support teams?
Yes, HRTRIX tracks response time, resolution efficiency, and SLA compliance of support functions.